All our machines are subject to the following warranty (Terms & Conditions Will Apply) –
Laser Consumables – 6 Months on consumable parts – CO2 Laser Tube, Power Supply, Focusing Lens and Reflecting Mirrors.
Electronic Components – 12 Months repair or replacement of parts provided the machine is operated and cared for as per Beyond Laser CNC Cutting Technology South Africa CC operating instructions.
Mechanical Components – 24 Months repair or replacement of parts provided the machine is operated and cared for as per Beyond Laser CNC Cutting Technology South Africa CC operating instructions.
2. Replacement Parts:
Correct installation by one of our qualified technicians and high quality are the most important requirements when it comes to the replacement of parts.Only original spare parts guaranteed by Beyond Laser meet the relevant standards to help reduce the risk of prolonged production stoppage due to defective parts.
Beyond Laser provides all spare parts in stock.All these parts guarantee high quality to ensure perfect operation and maximum availability to reach our clients expectations.
3. Training & Technical Support:
The training of the client is one of the first and most important steps for effective introduction of our range of equipment.With this concept in mind Beyond Laser has always devoted relevant resources to customer training.Our technicians will be allocated to the client for all aspects of training, after sales service and repair issues.Clients will also be entitled to unlimited telephonic and email support.
4. Customer Service:
The achievement of quality in every aspect of marketing, manufacturing, sales and after sales service is an integral part of Beyond Laser’s philosophy.
Beyond laser’s commitment to customer care does not end with the sale of the machine.A highly trained, skilled and efficient technical support team will be at the customer’s disposal.
5.What are the most important factors to consider when purchasing a Laser machine:
Quality of the equipment, warranty provided as well as after sales service & technical support is the most important factors to consider and is key to a successful business.Price should not be a key factor.
Quality of machines across product lines and manufacturers varies greatly.Poorer quality machines will require more frequent maintenance and repair.